Borderlands 4 Launches Strong but Faces Player Backlash Over Performance Issues

Borderlands 4 has debuted as a commercial hit, with early player counts suggesting a robust launch for Gearbox Software’s latest looter-shooter. While official sales numbers have not been released, market watchers note strong adoption across PC and consoles.

Yet the launch has not been entirely smooth. A growing number of players are voicing concerns over technical performance, citing unstable framerates and poor optimisation, especially for those not using tools like DLSS or other frame generation technologies. Reports describe inconsistent performance even on higher-end PCs, with console players also noting dips below expected standards.

Randy Pitchford’s Controversial Remarks

Instead of defusing concerns, Gearbox CEO Randy Pitchford added fuel to the fire with a series of comments on X. In response to performance complaints, Pitchford insisted that DLSS provides the best experience and argued that 30 FPS is acceptable for Borderlands 4 since the game is not competitive in nature.

You can do whatever you want. The game is the game. Please get a refund from Steam if you aren't happy with it. You made an analogy to a vehicle. I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari. If you tell me about your specification, I…
— Randy Pitchford (@DuvalMagic) September 16, 2025

He went further, suggesting that dissatisfied players should “play another game” or even refund their purchase on Steam if unhappy with the current state of the title. While intended as frank advice, the remarks quickly went viral, drawing sharp criticism for what many perceived as a dismissive attitude toward paying customers.

Community Reaction and What’s Next

The backlash was swift. Fans expressed frustration not only with the technical shortcomings but also with the tone of Pitchford’s response. Many argued that an executive telling players to seek refunds instead of committing to improvements was unprofessional and undermined goodwill towards the franchise.

For now, Gearbox maintains that Borderlands 4 is being delivered as intended. It remains unclear whether future patches will address performance concerns, but the studio faces mounting pressure to reassure its player base. With the game off to a commercially strong start, Gearbox will need to balance sales momentum with growing demands for technical fixes and accountability.

Borderlands 4 is available now for PlayStation 5, Xbox Series X|S, and PC